PRIVACY POLICY

Privacy Policy
Last Updated: 02/20/2026

Heart 2 Heart Home Care Agency LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or opt in to our SMS messaging program. By providing your information or opting in, you agree to these practices, our Terms and Conditions, and our SMS program.

We collect the following types of information:

• Contact Information: Name, email address, phone number, mailing address (provided voluntarily via forms, bookings, inquiries, or SMS opt-in).
• Communications and Opt-In Data: If you opt in to our SMS program (via website checkbox or other method), we collect and maintain records of your explicit consent, including date, time, method of opt-in, phone number, and any STOP/HELP requests. This ensures A2P 10DLC compliance and honors your preferences.
• Usage and Device Information: IP address, browser type, pages visited, interaction data (via cookies, pixels, tools like Google Analytics).
• Appointment and Service Data: Details for home care coordination (e.g., appointment times, service types, caregiver preferences).

We use your information to:

• Provide and coordinate home care services (e.g., appointment confirmations, schedule reminders, caregiver alerts, service updates).
• Send SMS messages and emails only to those who have explicitly opted in (including transactional notifications and occasional promotional offers).
• Maintain records of your SMS opt-in consent (date, method, preferences) for compliance, message delivery, and opt-out processing.
• Improve our website and services via aggregated analytics.
• Ensure security, prevent fraud, and comply with legal obligations. Your SMS opt-in data is used solely for sending consented messages and compliance—it is not used for unrelated purposes.

We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and improve services.

• How We Use Them: Monitor performance, remember preferences, enable features (e.g., appointment booking).
• Your Control: Manage or disable via browser settings (may impact functionality).
• Third-party providers (e.g., Google Analytics) may collect aggregated data for analysis.

We implement administrative, technical, and physical safeguards to protect your personal information:

• Administrative Safeguards: Access limited to authorized employees/service providers.
• Technical Safeguards: Industry-standard encryption, firewalls, SSL, and secure platforms .
• Physical Safeguards: Secure storage in restricted locations. While we take reasonable precautions, no method of transmission or storage is 100% secure. We follow industry best practices to minimize risks.

• SMS Opt-Out: Reply STOP to (850) 985-3975 anytime (confirmation sent).
• HELP: Reply HELP or email admin@heart2hearthomecares.com.
• Access, Correction, Deletion: Request access, correction, or deletion by emailing admin@heart2hearthomecares.com. We respond within reasonable time per applicable laws.
• Other Rights: Withdraw consent (opt-out stops marketing SMS; transactional may continue for services).
• Email Opt-Out: Click "Unsubscribe" in emails; transactional service emails may continue.

We do not sell your personal information. Sharing is limited to:

• Service Providers: Trusted vendors (e.g., SMS delivery, GoHighLevel) under contracts for service delivery only.
• Legal and Safety: If required by law, to protect rights/safety, or investigate fraud.
• Business Transfers: In mergers/acquisitions, to a successor bound by this policy.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your phone number, opt-in consent details (date/time/method), and SMS records are not shared, sold, or transferred to third parties/affiliates for their marketing/promotional use. Limited sharing occurs only with service providers (e.g., gateways) solely to deliver your consented messages.

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn of such collection, we will delete it promptly upon notification.

We may update this policy to reflect changes in practices, laws, or A2P standards. Check the "Last Updated" date. Significant changes may be notified via website notice, email, or text.

Heart 2 Heart Home Care Agency LLC 325 John Knox Rd, Bldg 500, Tallahassee, FL 32303

Phone: (850) 985-3975 (or 365-9967 as listed elsewhere)

Email: admin@heart2hearthomecares.com